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Privacy Policy for Malaysia Accounts

This Privacy Policy sets out what we collect when you open an account, browse the lobby, or contact us, and why we need it to run your account…

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How We Handle Data Requests

scr918kis Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect the details you give when you open an account, send a privacy request, or ask us to check a transaction. That can include contact details, device markers, cookie files, and records tied to Touch 'n Go, GrabPay, Boost or FPX when you use those

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rails. We use that data to run your account, stop duplicate access, handle disputes, and keep required records for the period set by law. If you are in Malaysia, the same policy applies across the site, but access or use is always subject to local law
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and available where local law permits. When a request reaches us from Kuching or another city, we handle it under the same process and only share data with service partners who need it to complete the task. We do not sell your data.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ways to Reach Our Privacy Team

If you want a copy of your data, a correction, or a deletion request where law allows, contact us through the channels below.

Site form Send your request through the form in your account area. Add the email tied to the profile, describe the change you want, and we will answer through the same channel after a short identity check.

Email Use our privacy mailbox if you need a copy of stored data, a correction, or a deletion request where law allows. We keep the thread with your case so you can track every reply.

Live chat If live chat is open, start there for a faster handoff to the privacy team. We can point you to the right form, note the request on your account, and tell you what comes next.

SECURITY RULES

Cookies, Retention and Account Security

Our policy is built around short, necessary records. We keep account data, cookie files, and payment traces only for the period needed to run the service, settle disputes, and meet legal requests.

Data we keep

We keep the contact details, account settings, and transaction traces needed to run your account. Anything outside that purpose is not held longer than needed, and we limit access to staff who handle the request.

Cookie files

Cookie files help remember your session, language choice, and sign-in state. You can clear them in your browser, but some pages may ask you to confirm again after that, which is normal account behaviour.

Account security

We ask for a password check, one-time code, or other step before we change sensitive profile details. That extra step helps us stop unwanted changes and keeps your account records tied to the right person.

Retention periods

We keep records only for as long as the law, dispute handling, or account maintenance needs them. Once that period ends, we remove or anonymise the record under our standard cleanup process.

Request changes

You may ask us to correct or copy your data, and you may ask for deletion where local law allows. We will confirm what we can action and explain anything we must keep.

Policy contact

Privacy requests go to the same contact path each time, so your case stays on one thread. If the first reply needs more details, we will ask there instead of sending you around.

Common Questions About This Policy

These questions stay focused on the data we collect, the cookie files we use, and how you can ask for a copy or correction. If your request is tied to Touch 'n Go, GrabPay, Boost or FPX, we handle it under the same checks as any other account record. Where a request depends on location, the answer still follows local law and the same policy process.

We keep only the data needed to open, run, and protect your account. That usually includes contact details, device markers, session logs, and the records linked to requests you send us.

Cookie files help the site remember your session and reduce repeated checks on each page load. They also help us spot odd access patterns, which supports account safety and cleaner handoffs.

Yes. Send a request through the contact path on this page and we will check your identity before sharing a copy, unless local law limits what we can release.

When a record is tied to Touch 'n Go, GrabPay, Boost or FPX, we keep it only for the purpose of settling the entry, checking a dispute, or meeting a legal duty.

Access is limited to staff who need the record to answer your request or run the service. We also require account checks before changes to sensitive fields, so unrelated teams do not view extra data.

Use the form or email listed above and tell us whether you want a correction, a copy, or another change. We will reply on the same thread and explain any part that must stay.

Privacy Policy for Malaysia Accounts

Ways to Reach Our Privacy Team

Cookies, Retention and Account Security

Data we keep

Cookie files

Account security

Retention periods

Request changes

Policy contact

Common Questions About This Policy

01 What data do you collect from my account?

02 Why do you keep cookie files?

03 Can I ask for a copy of my data?

04 How do you handle payment records?

05 Who can see my details?

06 How do I ask for a correction?

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